FREQUENTLY ASKED QUESTIONS

Aura Series FAQ (for AURABOX & AURABULB):


SETUP
Where can I download the mobile APP for my AuraBox or AuraBulb?
Both “Divoom AuraBox” and “Divoom AuraBulb” are available on the App Store and Google Play™. You can find the mobile App by searching “Divoom” in the application store.
Can I use the APP on a tablet or a Smartphone?
Yes, the APP will work on most tablets and Smartphone with the Bluetooth connection.
What is the software requirement?
For Andriod device, the system requirement is: 4.3.0 and up.
For iOS device, the system requirement is: iOS 7 and up.
Can I connect two or more AuraBox/AuraBulb at the same time?
While the App can ‘remember’ multiple units, the current Bluetooth® 4.0 SMART would only connect to one AuraBox or AuraBulb at a time.
How do I connect the AuraBox/AuraBulb on my iOS device?
Please power on the AuraBox/AuraBulb, then follows these two steps:
1.Go to Settings > Bluetooth, turn on the Bluetooth. Search and connect to the “AuraBox-Audio”/”AuraBulb”.
2.Open the “Divoom AuraBox”/”Divoom AuraBulb” application, then tap on the ‘magnify glass’ icon to enable the Bluetooth search. Once the “AuraBox-Light”/”AuraBulb” show up on the list, please tap on it to enable the connection.
NOTE: Once the connection is established for the first time, you would not need to perform these steps again, just turn on the device and enjoy the music.
How do I connect the AuraBox/AuraBulb on my Android device?
Please power on the AuraBox/AuraBulb, and then follow these steps:
1.Go to Settings > Bluetooth, turn on the Bluetooth.
2.Open the “Divoom AuraBox”/”Divoom AuraBulb” application, then tap on the ‘magnify glass’ icon to enable the Bluetooth search. Once the “AuraBox-Light”/”AuraBulb” show up on the list, please tap on it to enable the connection. (If there’s a pairing request, please make sure to select ‘Pair’)
How do I put my AuraBox/AuraBulb in the ‘Pairing mode’?
When you power on the AuraBox/AuraBulb, it will remain in the pairing mode for a brief period (around a minute).
-When the AuraBox is in the pairing mode, the LED board will flash a Bluetooth icon.
-When the AuraBulb is in the pairing mode, the panel will have a flashing Blue light.
HARDWARE:
How do I charge my AuraBox/AuraBulb?
You can charge the speaker with most USB chargers (phone/tablet) or the USB2.0/3.0 connector on a computer.
What type of USB connector does the AuraBox/AuraBulb use?
Micro-USB
How do I power off the AuraBox/AuraBulb?
Hold the power button
Can I use the AuraBox/AuraBulb for my non-Bluetooth audio device?
Yes, you can use the 3.5mm auxiliary cable to connect the speaker with your audio device.
Can I turn off the light, and keep the speaker active?
Yes, you can turn off the light via the physical button or in App function.
For AuraBox:
you can press the light button (furthest away from the power button), or use the ‘Shake’ function in the AuraBox App.
For AuraBulb:
you can press the light button (furthest away from the power button), or press the center button in the AuraBulb App’s lighting page.
Can I turn off the speaker, and keep the LED light active?
For AuraBox:
Go to Settings > Bluetooth, un-pair/disconnect the “AuraBox-Audio”.
For AuraBulb:
Go to Settings > Bluetooth, un-pair/disconnect the “AuraBulb”.
How do I check the battery level on my AuraBox?
Press the Power button (do not hold), and the LED screen will show the current battery level.
How long does a fully charged AuraBox/AuraBulb last? And how long does it charge to full again?
Both are up to 6 hours under normal usage, and 4 hours for the heavy usage. The charge time (from empty to full) is around 2~3 hours, but it also depends on the power source. For example: a computer’s USB1.1/2.0 port will charge slower than a proper charger for the smart device.
SOFTWARE
How do I make drawing on the AuraBox? And how do I save it for the future access?
To make drawings:
1.In the AuraBox App, please select ‘Design’.
2.Select the color and start your drawings. Change color by tapping the different color
3.When finished, press ‘Play’ to display the drawing on the AuraBox.
4.If you want to start over, press ‘Reset’. If you like the design, press ‘Save’ to store the design in the ‘Gallery’. To access the design banks, press ‘Gallery’ to access (local=your designs,
fun/flags/No&Letter/animations=default designs).
How do I create animation on the AuraBox? And how do I save it for the future access?
To make animations:
1.In the AuraBox App, please select ‘Animation’.
2.Among the eight frames, please select the top left, and create your design (same method as the previous topic). Click ‘Done’ to store the first frame.
3.Start the 2nd picture by choosing the 2nd frame from the left in the top row (1-8, top left to bottom right), and click ‘Done’ after you complete the design.
4.When finished, please adjust the play speed and press ‘Play’ to display the design on the AuraBox.
5.The other functions are similar to the previous topic as well.
The App’s playlist is empty. Where are my songs?
For iOS:
the App is caching the songs from the device’s iTune library. Please make sure to sync the songs from the iTune store to your device.
For Andriod:
the App is caching the songs from the device’s built-in music library. Please make sure there’re songs located in the appropriate folder inside the internal storage or SD card.
Where I can buy Divoom speaker ?
Where I can buy Divoom speaker ?
Please check "www.divoom.com/wheretobuy2012.asp" on website to find our authorized dealer in local.
Most of my songs are stored on the 3rd party music player; can I import them into the AuraBox/AuraBulb’s music player?
You can import the songs via the iTune (iOS) or built-in music player (Andriod), or you can use the 3rd party music player to stream music to the AuraBox/AuraBulb.
Where I can buy Divoom speaker ?
Please check "www.divoom.com/wheretobuy2012.asp" on website to find our authorized dealer in local.
I just uploaded a song into my phone, but I can’t find it on my playlist?
You may have to restart your phone/tablet for it to show up.
Does the AuraBox/AuraBulb support the 3rd party music player? And does the lighting feature works in such circumstance?
Yes and yes.
How do I adjust the color and brightness on the AuraBulb? And what does the AuraBulb APP’s ‘Shake’ do?
On the ‘LIGHT’ page, there’s a color wheel. You can adjust the color via the color wheel’s outer ring, and you can adjust the brightness via the inner ring. You can shake your smart device to switch between the five lighting modes.
How do I adjust the brightness on the AuraBox?
In the AuraBox App, you can switch ON the “Shake” function. Once it’s ON, you can shake your smart device to adjust the lighting (Off/Dim/Bright).
How do I set the timer?
Sleep:
select the scenery, set the time duration (10/20/30/60/90 minutes), then toggle the switch to activate the sleep timer. The AuraBox/AuraBulb will remain on for that period of time, and then switch off itself automatically.
Alarm:
select the scenery, set the time (24HR format), then toggle the switch to activate the alarm. The AuraBox/AuraBulb will automatically switch ON/to the alarm mode.
How do I choose my own song or lighting for the Timer?
Please select the desired song and lighting, and then select the first scenery in the Alarm.
How do I repeat or shuffle the song(s) in my music library?
On the music player page, please click the ‘oval’ icon at the lower left corner.
Can I modify/delete a picture or an animation design in the Gallery?
Yes, you can modify or delete the picture/animation in the Gallery’s ‘Local’ category, but you cannot add/delete/modify the pictures in other categories.
Can I create seven or less frames in the Animations?
Yes, you can create 1 – 8 frames in the Animations.
How come my design will not show up in the animation page?
Please make sure to click ‘Done’ when you finished.
I wiped one of the frames in an Animation design, and the new playback now consist a blank page. How do I fix it?
If you want to remove one of the frames in an Animation design, please make sure to use the ‘Delete’ button in its design page.
TROUBLESHOOT
The Bluetooth (in Settings) is showing the speaker being connected, but the App cannot discover my speaker?
Please try the followings:
1.Refresh the Bluetooth by turn it OFF/ON in the Settings, and try to restart the Bluetooth speaker
2.Delete/Un-pair the speaker from the paired history, and then re-perform the pairing steps.
3.Quit the “Divoom AuraBox”/”Divoom AuraBulb” application in the background, and then launch the application again.
My notification is not working, what’s wrong?
Please try the followings:
1.Please check the Notification center (Settings > Notifications), and make sure the selected applications are allowed.
2.Try receiving a phone call or text with the notification option active
3.When you gone into the APP’s notification setting for the very first time, the phone would prompt a ‘Pairing request’. Although the speaker might be connected in both ‘Audio’ and ‘Light’, you would need to confirm the request to establish the notification privilege.
4.If the pairing request was ignored, or the calling/texting are not working for you; please delete the recognized AuraBox connections from the Settings > Bluetooth, then re-sync the AuraBox as a brand new speaker.
I have two AuraBoxes/AuraBulbs, how do I switch the App control from one to the other?
For the lighting/LED board: Launch the App, go to ‘Connect’ on the left menu bar; then search and connect the other device to switch control.
For the Audio: Go to Settings > Bluetooth > detect/discover the nearby Bluetooth speaker > Select and connect the other AuraBox/AuraBulb.
My AuraBox/AuraBulb is already paired with my phone, but I want to pair it with my tablet as well. What should I do?
When you power ON the AuraBox/AuraBulb, it will look for any previously connected device. To establish a new connection, please disable the Bluetooth on the previously connected device.
How do I clean the speaker (such as the AuraBox’s LED cover or AuraBulb’s Silicon cover)?
Please use the alcohol wipe.
My AuraBox froze, how do I power it off?
Although it’s unlikely, if you cannot turn off the AuraBox by holding its power button, which means the AuraBox is froze. In such case, please hold the power button with any one of the other buttons on the AuraBox. This will force shutdown the AuraBox.
What type of warranty does the AuraBox/AuraBulb have?
For both AuraBox/AuraBulb, they have the one year limited warranty.
OTHERS



Where I can buy Divoom speaker ?
Please check "www.divoom.com/wheretobuy2012.asp" on website to find our authorized dealer in local.
How do I charge my speaker ?
Divoom portable speakers range, always includes a USB charging cable so that you can hook it up to your computer and charge it. Such as Bluetune-1, Charging takes approximately two hour andwill provide approximately 8 hours of playback time.
(Note: different model is different charging time and different playback time )
How to made it as louder as they can ?
Try to check your Audio device sound control, for better sound quality, we suggest to set up at 80% not 100%, and don’t forget to make your speaker at 80% sound control also.
I want to purchase wireless speakers for I pad 2?
Purchase wireless speakers, Divoom have Bluetune-1 & Bluetune-2 Bluetooth wireless speakerfor your option, Bluetune-1 is better for travel, if just use at home, you can consider stylish design Bluetune-2.
What’s Link-link function in Bluetune-1 ?
The Bluetune-1 features link-link function, it made your wired speakers to be wireless speaker also, Link to more your wired speakers together to enjoy wireless stereo listening.
Will Ifit-2 work with my device?
Any device that has a 3.5mm Audio input jack will be compatible with the ifit-2/ifit-3 including iPod, iPhone, MP3/MP4, laptops, CD Players, and pretty much all mobile devices.
Will Bluetune-2 work with my device?
The Bluetune-2 features a wireless bluetooth interface that will allow you to link it with most phones and mobile devices.And any device that has a 3.5mm Audio input jack will be compatible with the Bluetune-2 including iPod, iPhone, MP3/MP4, laptops, CD Players, and pretty much all mobile devices.
Power adapter of Bluetune-2 , is it supports 100-240 V ?
Yes, it is support 100-240V/50Hz input.
What is Bluetooth?
Bluetooth is a wireless technology standard for safely exchanging data over short distances(up to 30 ft. line-of-sight). In the Divoom product, Bluetooth technology is used to transmit music/sound signals wirelessly from a Bluetooth enabled device to the Divoom speaker. Bluetooth is managed by the Bluetooth Special Interest Group (SIG), which has more than 15,000 member companies and oversees the development of the technology.
I'm having trouble with pairing with my bluetooth speaker. What should I do?
Do not panic. Sometimes you just need to re-pair your device to freshen things up. Un-pair and delete the speaker from your audio source and turn off the speaker. Turn the speaker back on, put it into pairing mode (press power button twice) and search for the device.
Repair with the speaker and resume your music playback. If this fails, try to charge your speaker. If all fails, visit Divoom warranty information.
My bluetooth speaker is not as loud when playing it wirelessly! What’s up with that?
Using bluetooth technology will result in approximately 10% loss of volume due to the limitations on the technology. This is normal for all bluetooth audio devices.